jilf Casino – Privacy Policy

This Privacy Policy ("Policy") is published by jilf ("jilf," "the Company," "We," or "Us"), the operator of the online gaming platform accessible at jilf.one ("the Platform"). This Policy applies to all personal data collected from individuals ("Players," "Users," or "You") who access, register on, or use any service offered through jilf.one, including the jilf Casino, jilf Login, sports betting, Bingo, live dealer games, and all related services.

By registering a jilf account, completing the KYC verification process, or using any jilf service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the jilf Platform.

This Policy is intended to be read alongside the jilf Terms and Conditions and Responsible Gaming Policy, both of which are available on this site. All three documents together constitute jilf's complete regulatory disclosure to its players.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jilf is the personal information controller in respect of the personal data processed through the Platform. jilf operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and maintains its principal operations in Metro Manila, Philippines.

jilf has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and all applicable Philippine data privacy regulations. The DPO may be contacted via the support email address listed in Section 13 of this Policy, with the subject line "Data Protection Officer – Privacy Enquiry." The DPO is registered with the National Privacy Commission (NPC) in accordance with NPC registration requirements.

When you create a jilf account, we collect the personal information necessary to establish and verify your identity and comply with PAGCOR's Know Your Customer (KYC) and anti-money laundering requirements. This includes: full legal name, date of birth, Philippine residential address, mobile number registered with a Philippine network (Smart, Globe, DITO, or equivalent), email address, and a copy of a valid Philippine government-issued identification document (passport, UMID, SSS ID, driver's licence, PhilSys National ID, or equivalent). We may also request a selfie or liveness check image for identity verification purposes.

To process deposits and withdrawals, jilf collects transaction data including deposit amounts, withdrawal requests, payment method details (GCash mobile number, Maya account reference, bank account name and number for BPI, BDO, or Metrobank), and transaction timestamps. jilf does not store full payment card numbers or full GCash PINs on its systems at any point.

jilf records all gaming activity conducted through your account as required by PAGCOR licensing conditions. This includes: game sessions commenced and completed, bet amounts placed, game outcomes, total wagers per session, running win/loss history, responsible gaming tool usage, and bonus activation and wagering records.

When you access jilf, our systems automatically collect certain technical data to ensure platform security and detect suspicious activity. This includes: IP address, device type and model, operating system and version, browser type and version, mobile network provider (Smart, Globe, DITO), session start and end times, pages and features accessed, and device fingerprint identifiers used to detect multiple account creation.

Records of your communications with jilf support via live chat, email, or any other channel are retained for customer service quality assurance, dispute resolution, and regulatory compliance purposes. This includes the content of support conversations, timestamps, agent identifiers, and resolution outcomes.

jilf processes your personal data for the following purposes:

• Account creation and management: To create, verify, and maintain your jilf account, including processing your jilf Login credentials and managing account settings.
• KYC and identity verification: To comply with PAGCOR requirements for player identity verification and to confirm that you meet the minimum age requirement of 21 years.
• Payment processing: To process deposits via GCash, Maya, GrabPay, QR Ph, BPI, BDO, and Metrobank, and to process withdrawal requests back to your payment method.
• Game provision: To operate the games, record outcomes, credit winnings, and maintain accurate account balances.
• Regulatory compliance: To satisfy PAGCOR licensing requirements, anti-money laundering obligations under the Anti-Money Laundering Act (Republic Act No. 9160), and reporting obligations to the Anti-Money Laundering Council (AMLC).
• Responsible gaming: To monitor gaming activity for indicators of problem gambling, enforce player-set responsible gaming limits, and respond to self-exclusion requests.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multiple account creation, bonus abuse, money laundering, and other prohibited activities.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions.
• Platform improvement: To analyse aggregated, anonymised usage patterns to improve the functionality, security, and user experience of the jilf platform.
• Direct communications: To send you account notifications, transaction confirmations, responsible gaming alerts, and, where you have opted in, promotional communications about jilf offers and new games.

Under the Data Privacy Act of 2012, jilf processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to enter into and perform the contract between you and jilf (the Terms and Conditions), including account creation, game provision, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws and regulations.
• Legitimate interests: Processing for fraud prevention, platform security, multi-account detection, and platform analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications, where you have provided explicit, freely given, and informed consent. You may withdraw this consent at any time by contacting jilf support or updating your communication preferences in your account settings.

jilf does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. jilf may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• PAGCOR and regulatory authorities: jilf is required to share player data, gaming records, and transaction information with PAGCOR and other competent Philippine regulatory authorities upon request and as part of routine regulatory reporting obligations.
• Anti-Money Laundering Council (AMLC): Certain transactions and suspicious activity reports must be filed with the AMLC under the Anti-Money Laundering Act. This reporting is mandatory and cannot be refused by jilf or waived by the Player.
• Payment service providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, and QR Ph receive the minimum transaction data required to process your deposit or withdrawal. These providers operate under their own privacy policies and Philippine financial data protection obligations.
• Game software providers: Licensed game developers and live dealer studios may receive anonymised session data to ensure game integrity and manage technical performance. Personal identity data is not shared with game providers.
• IT and cloud service providers: jilf uses reputable third-party providers for server infrastructure, security monitoring, and fraud detection. These providers operate as data processors under written data processing agreements that require them to process data only on jilf's instructions and to maintain appropriate technical and organisational security measures.
• Law enforcement and courts: jilf may disclose personal data to Philippine law enforcement agencies or courts where required by a valid legal order, subpoena, or court process.

Where jilf engages third-party data processors, it requires those processors to comply with the Data Privacy Act of 2012 and to maintain data security standards consistent with jilf's own obligations.

jilf uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function, including session management, jilf Login authentication tokens, security tokens, and load balancing. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Store your preferences such as language settings, responsible gaming display preferences, and previously selected game categories to improve your experience on subsequent visits.
• Security and fraud prevention cookies: Used to detect suspicious login activity, identify devices associated with multiple accounts, and flag unusual transaction patterns. These are a security measure required by jilf's PAGCOR licensing obligations.
• Analytics cookies: Used to collect anonymised, aggregated data about how the jilf platform is used — such as which games are most popular, which pages have high drop-off rates, and which features generate support tickets — to help us improve the Platform. These are not linked to your personal identity.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the jilf Platform, including your ability to maintain a jilf Login session.

jilf retains your personal data for as long as your account remains active and for a period following account closure as required by applicable Philippine law and PAGCOR licensing conditions. The following retention periods apply:

• Account and identity data: Retained for a minimum of five (5) years following permanent account closure, as required by PAGCOR and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with AMLC record-keeping requirements.
• Gaming activity logs: Retained for a minimum of five (5) years as required by PAGCOR technical audit standards.
• Support communications: Retained for a minimum of two (2) years for dispute resolution and service quality purposes.
• Security and fraud logs: Retained for a minimum of two (2) years or until any investigation or legal process initiated in connection with the relevant activity is formally concluded, whichever is later.

Upon expiry of the applicable retention period, jilf will securely delete or irreversibly anonymise your personal data, unless a longer retention period is required by a subsequent legal obligation or ongoing regulatory investigation.

jilf implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS encryption on all connections between your device and jilf's servers.
• Encryption of sensitive data fields at rest in jilf's database systems.
• Access controls restricting access to personal data to jilf personnel who require it for their job functions, with access logs maintained and reviewed regularly.
• Two-factor authentication available for all jilf accounts and mandatory for jilf staff accessing systems containing player data.
• Regular independent security audits and penetration testing of jilf's infrastructure.
• Automated suspicious login detection that triggers account holds and alerts to the registered player.
• Vendor security assessments for all third-party data processors.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. While jilf employs industry-standard security practices, jilf cannot guarantee the absolute security of information transmitted to or stored on the Platform. You are responsible for maintaining the confidentiality of your jilf Login credentials.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by jilf. These rights are available to you regardless of which city or province in the Philippines you reside in — Manila, Cebu, Davao, Quezon City, or elsewhere.

To exercise any of the above rights, please contact jilf's Data Protection Officer using the contact information in Section 13 of this Policy. jilf will acknowledge your request within five (5) business days and respond substantively within thirty (30) days. Where requests are complex or numerous, jilf may extend the response period by up to an additional thirty (30) days with notification to you.

jilf's services are strictly restricted to individuals who are twenty-one (21) years of age or older, as required by PAGCOR. jilf does not knowingly collect personal data from individuals under the age of 21. If jilf becomes aware that personal data has been collected from a person who is under 21 years of age, jilf will immediately suspend the associated account, delete the collected data to the extent permitted by applicable law, and report the matter to PAGCOR as required by the terms of jilf's operating license.

If you are a parent or guardian and believe that a person under 21 years of age has registered or attempted to register a jilf account, please contact jilf support immediately so that the account can be investigated and closed.

jilf reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, or jilf's data processing practices. Material changes will be communicated to registered Players via the email address or mobile number associated with their jilf account, and the updated Policy will be published at jilf.one/privacy-policy with a revised "Last Updated" date at the top of the page.

Your continued use of the jilf Platform following the publication of an amended Privacy Policy constitutes your acceptance of the changes. If you do not agree with any amendment, you must discontinue use of the Platform and contact jilf support to request account closure.

For any enquiries relating to this Privacy Policy, to exercise your data subject rights under the Data Privacy Act of 2012, or to contact jilf's Data Protection Officer, please reach jilf through the following channels. Note that all contact details are provided as plain text only and are not clickable links.

jilf's principal operations are based in Metro Manila, Philippines. All written correspondence relating to data privacy matters should include your registered account mobile number or email address to facilitate identification. jilf will acknowledge all privacy-related written enquiries within five (5) Philippine business days.